General Terms of Use

Preamble

The simplified joint-stock company N’PY RESA (a simplified joint-stock company with capital of €1 899 095 , 20 registered with the Tarbes Trade and Companies Register under number 813 423 985) provides a Marketplace called N’PY Résa (hereinafter “N’PY Résa”) on its website www.n-py.com (hereinafter the “Site”), allowing customers, tourist offices, companies, works councils, and individuals acting in a personal capacity (hereinafter the “Members”) to connect with professional sellers or private renters of furnished accommodation who have opened an account on the Site (hereinafter the “Seller”) for the purpose of purchasing products and services (hereinafter the “Products and Services”) offered at a fixed price.

Within the framework of N’PY Résa, SAS N’PY RESA will act as a simple intermediary putting sellers and members in contact.

Please refer to our General Terms of Sale and Legal Notice.

Article 1 – Scope of application of the General Terms of Use of the “N’PY RESA” Marketplace

These Terms of Use apply to all orders for Products and Services placed by a Member with a Seller on the N'PY Résa platform.

The applicable Terms of Use for N'PY Résa are those in effect on the date the Member places the order.

Placing any order through N'PY Résa is subject to full and unconditional acceptance of these terms of use for the website www.n-py.com.

Article 2 – Placing orders

2.1 Members may order the services and products offered by N’PY Résa while the offers are visible on the Site.

Offers are provided by Sellers, who are solely responsible for the completeness of the descriptions and the conformity of the service or product with those descriptions.

The price of each service or product is indicated, excluding delivery fees, on the offer line corresponding to the selected Seller.

Any applicable delivery fees are added to the product price before final validation by the Member and are set freely by the Seller.

2.2 SAS N’PY RESA may also charge Members a site management fee of 3% to 5% of the order price, capped at €49.

This invoicing shall not create a contractual relationship between SAS N'PY RESA and Members.

2.3 By clicking the “Accept Terms of Sale” icon during the order process, and after verifying and, if necessary, modifying the order, the Member declares full and unconditional acceptance of these Terms of Use of the N’PY Résa website as well as the Seller’s General Terms of Sale.

2.4 After reconfirming the order content (double-click), the Member will definitively confirm their order by paying.

Depending on the type of service, the order is valid and recorded only after:

Payment of a deposit
Payment of the full principal and additional amounts
Provision of banking details

2.5 Members can make payments by credit card on a secure payment platform; an email will be sent to the customer confirming the validation of their payment.

Payment for orders placed via "N'PY Résa" is made directly to the supplier; SAS N'PY RESA does not collect any funds on behalf of the Seller.

Any order from a Member who has not fully or partially paid for a previous order, or with whom a payment dispute is currently being resolved, may be refused.

2.6 SAS N'PY RESA will systematically confirm receipt of the order and its details to each Member by email.

2.7 In the case of payment, the Member’s account will be debited upon receipt of the payment confirmation email.

2.8 The Seller is solely responsible for the availability of the service or product under their control.

Article 3 – Shipping and delivery

All delivery times announced for products offered by Sellers are calculated in business days and provided directly by the Sellers.

The delivery times indicated correspond to the processing, preparation, and shipping times for orders, as well as the delivery times of the carrier used by the Seller. Delivery times begin upon confirmation of the availability of the product or service ordered.

Products are delivered to the delivery address indicated by the Member during the order process.

Delivery costs are freely set by the Seller for each of its products.

Article 4 – Right of withdrawal

4.1 Under Article L.221-18 of the French Consumer Code, Members have a 14-calendar-day withdrawal period from the date of order for services or product delivery.

To exercise this right, the Member must contact the Seller directly and follow the procedures set out in the Seller’s General Terms of Sale, which were formally accepted when placing the order.

The Seller will refund the product by crediting the Member’s bank account as soon as possible, within a maximum of 30 days after the withdrawal request.

4.2 – However, under Articles L121-17 and L121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:

Accommodation services (other than residential accommodation), transportation, catering, and leisure services to be provided on a specific date or at a specific frequency.
Services whose performance began with the member's agreement before the end of the 14-day period.
Goods made to the member's specifications or clearly personalized, or which, by their nature, cannot be shipped and are likely to deteriorate or expire rapidly.

Article 5 – Modification and cancellation by the Member

SAS N'PY RESA is not responsible for processing cancellation and modification requests from Members.

In such cases, the Member must contact the Seller directly for cancellations or modifications.

Requests must follow the procedures outlined in the Seller’s General Terms of Sale, which the Member formally accepted when placing the order via the designated hyperlink.

Management fees charged during booking are non-refundable in all cases.

Article 6 – Member Account

Members are responsible for maintaining the confidentiality of their account and password, as well as any restrictions on access to their device.

Members are also responsible for providing complete and accurate information.

Fraudulent or unauthorized use of the Site that violates these Terms of Use may result in denial of access to Seller services or other Site functionalities.

Article 7 – Role of N’PY

SAS N'PY RESA acts as a simple broker connecting Sellers and Members on N'PY Résa.

It is not a reseller of the services and products offered by Sellers.

Under French Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy (LCEN), SAS N’PY RESA cannot be held liable for content made available on the Site by Sellers or Members, except if it fails to remove illegal content promptly after notification in accordance with LCEN.

Furthermore, sales of services and products via N’PY Résa occur solely between the Seller and the Member; SAS N’PY RESA is not involved and is not responsible for cancellations, non-performance, or any issues arising.

All complaints must therefore be addressed directly to the Seller, who is solely responsible for claims and after-sales service.

Article 8 – Personal data

SAS N'PY RESA is responsible for processing Members' personal data.

Personal information provided by Members when placing orders is intended for SAS N’PY RESA and is used to process and manage orders.

Data is encrypted to prevent interception during transmission over the Internet.

Member data may be shared with SAS N’PY RESA service providers to process orders, in compliance with CNIL regulations.

Under Article 32 of the French Law of 6 January 1978 (as amended by Law 2004-801 of 6 August 2004), information necessary for processing orders is marked with an asterisk on the Site.

Members may at any time access, object to, correct, or delete their personal data by writing with proof of identity to SAS N’PY RESA, 3 bis Avenue Jean Prat, 65100 Lourdes, France.

Article 9 – Nullity

If any provision of these Terms of Use is deemed illegal or unenforceable by a court, the remaining provisions remain in effect.

Article 10 - Applicable law and dispute resolution

These terms of use are governed by French law.

Any dispute relating thereto will be submitted to the French courts.

Article 11 - Accommodation listing criteria

The display order of a provider on the N’PY Résa marketplace depends on the subscription level chosen:

Bronze providers appear below Silver;
Silver appear below Gold.

Within the same subscription level, the order is random. Search order may vary based on filters used by users (price, rating, additional services). SAS N’PY RESA reserves the right to use different algorithms or methods to optimize default ranking and maximize user satisfaction.

Silver and Gold providers also benefit from promotional visibility through communications such as email or dedicated pages on n-py.com.