General Conditions of Sale

Special conditions for the online sale of packages

N’PY RESA 3, bis avenue Jean Prat 65100 LOURDES.

Simplified joint-stock company with share capital of €1,899,095.20

APE 7990Z Intra-Community No. FR93813423985 Registered with ORIAS as an Insurance Intermediary Agent under number 19008558 (www.orias.fr)

Telephone: +33 5 62 97 71 00

Email: contact@n-py.com

General provisions

These special conditions supplement the General Terms and Conditions of Sale, which remain applicable regardless of the ticket in the ski areas and tourist sites of the N'PY network. These conditions are available at the ticket office or through the following links:

Remote ski passes can be purchased online by logging into the following website: www.n-py.com or through the N'PY network's member websites.

General:

Validation of an order placed on the website implies acceptance by this person, hereinafter referred to as the "Customer," of these special conditions of distance selling as well as the general conditions of use available on the aforementioned website. Should any provision be missing, it will be considered to be governed by current practices in the distance selling sector for companies headquartered in France.
These conditions are then supplemented by the "general conditions of sale and use of transport tickets" displayed at all points of sale in stations.
The characteristics of the various products offered for sale (geographical scope, validity period, etc.) are presented in the price list available at points of sale and/or on the aforementioned website.
Contractual information is presented in French.
These conditions apply exclusively to "non-commercial individuals."
The transport ticket is issued on a nominative medium specifying the user's category and date of birth.

Special provisions

Compliance with health measures and regulations:

The ski areas and tourist sites in the N'PY network have implemented specific measures that comply with regulatory health requirements and communicate the corresponding hygiene measures. All ski pass holders are required to comply with these regulatory requirements and health measures, which are subject to change depending on the health situation, as long as they are in effect (e.g., vaccination pass, barrier gestures, etc.). For more information, consult the current health regulations posted at the resort.

Energy Restriction Measures

In the context of the energy crisis, the authorities may impose energy restriction measures that may impact ski lift transport and ski area services. If necessary, the operating company undertakes to inform its customers as soon as possible after being informed by the authorities/energy suppliers of the expected impacts on the ski lifts and the ski area. In such an event, the provisions set out in the General Terms and Conditions of Use of each resort will apply.

Terms and conditions:

Order

The remote purchase of a package is made by connecting to the website www.n-py.com. The order can only be registered on this site if the Customer has clearly identified himself either by entering his access code (login + password) which is strictly personal, or by completing an online form allowing him to obtain the allocation of his access code.

To finalize the order, the Customer must accept these conditions as well as the General Conditions of Sale and Use of the products.

In accordance with Article L1127-2 of the French Civil Code: The Customer may verify the details of their order and its total price, and correct any errors, before confirming it to express their acceptance. N'PY will confirm the Customer's order by email.
Except for online top-ups referred to in Article 3b, complete online orders (payment, photographs, and supporting documents, if applicable) must be completed on the aforementioned website no later than the first day of the package's validity.
Any order constitutes acceptance of the description of services and prices.

Online top-up

The transport ticket issued on a device called a "Rechargeable Card" can be topped up using the products offered by N'PY RESA on the aforementioned website.
Customers can top up their ticket at least 30 minutes before their first lift trip.
Payment is made by credit card for all products or by e-holiday vouchers for B2C passes and the purchase of the No'Souci Card.
An order confirmation is sent by email to the Customer, which must be kept by the Customer, particularly in case of inspections when using the ski lifts.
The ticket will be topped up automatically the first time the Customer passes through the hands-free access terminals.
The No'Souci Card product cannot be topped up.

Rates and payment terms:

Package prices are payable upon ordering. The prices indicated are inclusive of VAT in euros, taking into account the VAT rate in effect on the day of the order.
Please note that if the order is shipped to a customer's home address, shipping costs are free for all products except the Flex card. - Payments are made either by credit card for all products, secured through the Payzen payment server, which guarantees confidentiality; or by e-holiday vouchers for B2C packages and the purchase of the No'Souci Card. For any other payment method, the customer can purchase their package at the resort ticket offices.
At no time does N'PY RESA have access to the numbers the Customer must provide. N'PY RESA is only notified by the bank that a transfer corresponding to the amount of this order has been made to its account. If the Customer's bank refuses to authorize a debit from their bank account, the order process will be canceled, and the Customer will be notified of this cancellation.
Special features for "season" packages:
- The customer has the option to choose two different types of packages:
- - A season pass with unlimited access to a single resort only.
  - A season pass with unlimited access to one resort (selected when ordering) and a 50% discount off the public rate at other N'PY resorts.
  - A season pass with unlimited access to all resorts in the N'PY network.
- Two payment methods are offered to customers purchasing a season pass:
- - Cash payment (payment in full)
  - Payment in installments via Alma's credit service
- N'PY RESA offers its Customers Alma's credit service for the settlement of their purchases and payment execution. This is subject to the Customer's acceptance of the Terms and Conditions or the credit agreement proposed by Alma.
- Any refusal by Alma to grant credit for an order may result in its cancellation.
- Any termination of the Terms and Conditions binding the Customer and N'PY RESA results in the termination of the Terms and Conditions or the credit agreement between Alma and the Customer.
- Payment in three or four installments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases:
- Only purchases between 50 euros and 4000 euros are eligible for payment with Alma
Costs :
- By paying in installments with Alma, the Customer does not pay any fees except in the following cases:
- - For 3-time payments: 1.24% maximum per transaction
  - For 4-time payments: 1.88% maximum per transaction
- Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
Termination:
- Any termination of the T&Cs binding N'PY RESA and the customer shall result in the termination of the T&Cs between Alma and the customer.

Delivery of packages on first purchase:

The Customer has the choice:

Either have the pass delivered to the address indicated for this purpose by the Customer. Except in cases of force majeure, N'PY RESA undertakes to deliver the passes by post within 7 working days (France) and 10 working days (abroad) before the first day of validity of the pass. N'PY cannot be held responsible in the event of force majeure, postal strikes, or any other event preventing the proper delivery of passes to the Customer's home.
Or collect the passes from a collection point in the resort chosen by the Customer, from the opening of the ski areas, taking into account the opening hours of these points of sale. A copy of the acknowledgment of receipt will then be required by the point of sale, as well as presentation of a valid official ID. Otherwise, the ordered passes cannot be delivered. The order will then be given to the Customer.

Management fees:

At the time of booking, a management fee may apply, subject to the current rate conditions, capped at €49 rounded up to the nearest ten cents, depending on the services included in the reservation.
In the event of cancellation, the management fee, subject to the current rate conditions, will remain the property of N'PY RESA.

Supports:

Rechargeable and No'Souci Flex cards are personal tickets. They are non-transferable and non-transferable. Anyone who has ordered or topped up a Rechargeable card, a No'Souci card, or a "Children," "Senior," "Baby," or "Student" Flex card must be in possession of proof of identity, which may be requested at any time in the ski area, as well as proof of purchase or top-up (confirmation email). Students must provide proof of their "student" status when ordering with valid proof of the opening and closing times of the resorts for the current season.

"Hands-free" access to the facilities does not exempt users from presenting their ticket for inspection at any time and upon request by the Company's inspection personnel.

Cancellation and absence of right of withdrawal:

Once the order for the transport ticket has been confirmed by the Customer, the ticket ordered cannot be refunded, returned or exchanged. Similarly, no changes may be made to the order. In application of article L221-18 of the Consumer Code: the sale of transport tickets is not subject to the application of the right of withdrawal provided for in article L-221-18 and following the Consumer Code in matters of distance selling.

Order tracking and complaints:

For any additional information, N'PY customer service is available to the Customer: Tel: 0820 208707 (€0.09 incl. VAT/min). For any complaints, please contact 05 62 97 71 00.

Postal address: N'PY RESA, 3 bis avenue Jean Prat, 65100 LOURDES

Email: contact@n-py.com

All complaints must be made within one month of the occurrence of the event giving rise to the complaint, without prejudice to the legal channels and deadlines for taking legal action, to the following address: N'PY RESA, 3 bis avenue Jean Prat, 65100 LOURDES.

In the absence of a satisfactory response within the above-mentioned timeframe, the consumer may contact the Tourism and Travel Mediator, whose contact details and referral procedures can be obtained by visiting their website: www.mtv.travel

The mediator's opinion is not binding on the parties to the contract. In the absence of an amicable settlement, the dispute will be referred to the competent courts.

Disclaimer:

N'PY is only bound by an obligation of means for all stages of access to distance selling. N'PY cannot be held liable for any inconvenience or damage inherent in the use of the Internet or telephone network, including service interruptions, external intrusions, the presence of computer viruses, and, generally, any other event expressly qualified by case law as force majeure.

The customer declares that they are aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying, or transferring data, and the risks associated with communications security.

Modes of proof:

The online provision of the bank card number and, generally speaking, the final confirmation of the order by the Customer constitute proof of the entire transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, as well as proof of payment due.

This confirmation constitutes signature and express acceptance of all transactions carried out on the N'PY website or by telephone.

Theft / Loss / Duplicate

In the event of theft or loss, the member must immediately notify N'PY by email, fax, or telephone, specifying the information indicated on the ticket issued at the time of sale and sending a copy of the order confirmation email along with a document proving their identity. It is specified that any duplicate will result in a fixed fee of €10 including tax, which will be invoiced and paid as a contribution to the replacement costs.

The administration fees for the reissue of a lost or stolen Grand Tourmalet season ticket will apply at the rate in effect for the current season.

Intellectual Property:

All elements of the aforementioned website pages that are owned by N'PY remain the exclusive intellectual property of the latter.

Any reproduction of any element of these pages or any simple or hyperlink is strictly prohibited without the express prior authorization of N'PY.

Protection of personal data:

The terms of use of the Customer's personal data are listed and defined in the N'PY Group's personal data protection policy (privacy policy). (https://www.n-py.com/fr/politique-confidentialite).
All banking information requested from the Customer when placing an order is protected by an encryption process on the online platform.
The information provided by Customers on the website allows N'PY RESA to process and fulfill orders placed on the website. In accordance with Article 32 of the French Data Protection Act, the data controller has appointed a data protection officer whose contact details are as follows: dpo@n-py.com (to be completed).
The legal basis for processing personal data relating to sales on this website is the General Data Protection Regulation of May 25, 2018. This personal data is retained for 3 years. In accordance with Article 32 of the French Data Protection Act, amended on June 20, 2018, N’PY RESA informs the Customer about the use of this data, including the possibility of sending them commercial offers.
The French Data Protection Act, amended, and the European Data Protection Regulation of April 27, 2016, provide that the Customer has the right to access, rectify, or erase their personal data, the right to limit processing, the right to object to processing, and the right to data portability. Customers may exercise their rights by contacting the Data Protection Officer at 3 bis avenue Jean Prat, 65100 Lourdes, France / by email at dpo@n-py.com. Customers also have the right to lodge a complaint with a supervisory authority. Finally, he has the right to define guidelines regarding the fate of his personal data after his death.

Conservation:

The archiving of order forms is carried out by the N’PY RESA Customer Service in accordance with Article L 213-1 of the Consumer Code. Under these conditions, the Customer can access his archived order by making a written request to the said service at the above-mentioned address.

Special general conditions of sale applicable to “Carte Flex” products

These conditions are applicable to any new Membership or Resubscription from November 1, 2023

Commitment and declaration

Subscription to the Flex card under the pricing conditions of this document automatically implies acceptance of these general membership conditions and obligations.

Object

Signing up for the Flex card results in the issuance of a personalized, nominative smart card that allows for preferential daily rates at all participating resorts in the network. In addition, direct debit entitles you to electronic toll collection (no need to go through the ticket booths) and free on-piste rescue insurance (only for the No Souci Pyrénées card).

The card can be delivered to your home free of charge within 7 business days (France) and 10 business days (abroad), or collected at the resort within 48 hours.

Prices for these cards are available at www.n-py.com.

Définitions

Member: means a natural person of legal age and legal capacity who subscribes to the Flex Card.

Membership: means the subscription to the Flex Card.

Beneficiary: means the person holding a Card and benefiting from the Flex Card.

Card: means the "Flex Card," a nominative, personal, and non-transferable Card, allowing access to the Resort for which it was subscribed. Issued in physical form.

Category: means the Beneficiary's fare category based on their date of birth and/or specific status.

Member Account: means the account grouping all Beneficiaries attached to the Member, accessible on the Website and allowing them to access, after logging in, all information relating to their Memberships, the Consumption of the Beneficiaries of the account, the Services, their statements, and their personal data.

Consumption: refers to the number of ski days and/or activities consumed by the Beneficiaries over a given period.

Operator: refers to the company operating the ski lifts and/or activities at the Resort.

Finalization: refers to the process completed by the Member on the Website to confirm their Membership following the purchase of the Card at the Resort ticket office.

Program: refers to the services and benefits offered by the Flex Card.

Sector: refers to a defined area of the Resort.

Services: refers to the additional services offered by N'PY RÉSA as described on the Website, and detailed, where applicable, in the Special Conditions relating to the Services.

Customer Service: refers to the information and assistance service made available to Members and Beneficiaries by N'PY RÉSA under the conditions defined on the Website. Website: refers to the website www.n-py.com.

Issuing Company: refers to N’PY RÉSA, seller of the Card, whose references are listed below.

Resort: refers to the limited area of ski lifts and/or activities accessible with the Card.

2- Issuing company

The Card is issued by N’PY RÉSA, a simplified joint-stock company with a capital of €1,899,095.20, registered with the Tarbes Trade and Companies Register under number 813 423 985, with its registered office at 3 bis avenue Jean Prat, 65100 Lourdes, and registered with ORIAS as an Insurance Intermediary Agent under number 17007391 (www.orias.fr).

Intra-community VAT number: FR 93 813 423 985

Telephone number and email address: see Customer Service (Article 15 below).

3- Commitments and declarations

By subscribing to the Membership, the Member declares that they accept these general terms and conditions, the general terms and conditions of use of the Website, and the Operator's general terms and conditions of sale and use. Should any provision be missing, it will be considered to be governed by current practices in the distance selling sector for companies headquartered in France.

The Member expressly declares and acknowledges that they have not submitted any other Memberships or renewal requests to the Issuing Company for the same Station as the one covered by this Agreement.

4- General provisions

The characteristics of the various products accessible with the Card are presented in the price list, which can be viewed at points of sale and/or on the Website.

The Card is a transport ticket whose category is calculated based on the Beneficiary's date of birth.

Registration is completed on the Website or through the Station's website and ticket office. The Card is finalized on the Website.

To register, follow these steps:

Go to the Website:
First Card or reactivation of an old Card: click on "Order Card", then select the Resort and choose the number of Beneficiaries and their Category
Card purchased at a Resort: click on "Finalize a card purchased at a resort", then select the Resort, click on "Activate" and finally enter the email address
Specify the subscription to optional ski insurance
Enter the postal and telephone contact details, as well as the login and password
Enter the name, first name, and date of birth of the Beneficiary(ies) of the account
Read the general conditions and check the appropriate box to indicate the Member's acceptance
Enter the bank details on the payment provider's secure website to validate the Membership

The Member may review the details of their order and its total price, and correct any errors before confirming their acceptance.

Card orders can be placed in French, English, or Spanish.

It is specified that in the event of home delivery of the order, the costs and available delivery methods will be indicated to the Customer.

If the Customer's bank refuses to authorize the debit of their bank account, the order process will be canceled, and the Customer will be notified of this.

The Issuing Company is free to refuse the Membership application for a legitimate reason, such as manifest insolvency or termination of a previous Membership due to fraud or non-payment. If applicable, the Issuing Company may offer an alternative payment method requiring a systematic authorization request prior to Consumption. The Member is invited to keep a copy of their order confirmation as well as a copy of these general conditions (in electronic format or paper printout).

5- Absence of right of withdrawal

Membership is not subject to the application of the right of withdrawal provided for in Articles L. 221-18 et seq. of the Consumer Code regarding distance selling.

6- Duration of validity of membership

Membership is valid for a period from the opening to the closing of the Resort for season n, regardless of the subscription date.

The Resort's opening and closing dates are available on the Website and at the Resort's ticket office.

Membership benefits are only granted from the subscription date and are not retroactive.

Membership is not automatically renewed.

7- Object

Membership in the Program results in the issuance of a Card allowing skiing or other activities at the Resort without having to go to a ticket office, thanks to the automatic debit of the Member's and their Beneficiaries' Consumption from the Member's bank account.

Special cases:

Best Rate Guarantee: The rate for a day of skiing and/or an activity cannot be higher than the rate for the Member's category. For example, if the Resort decides to lower its rate due to poor conditions, and this rate is lower than the Program rate, the Member will be charged the lowest rate.
"Student" Rate: To benefit from this rate, students must provide proof of their "student" status when ordering or renewing their card. If the attached proof is invalid, the Member will be notified and charged the rate corresponding to their age category.

8- Rates

The Card fee is payable upon ordering. The prices indicated are inclusive of VAT in euros, taking into account the VAT rate in effect on the date of the order.

Each Card issued will result in payment of the Membership fee. This fee is available on the Website.

The daily ski and activity rates for the Resort are set by the Resort Operator and are invoiced to the Member according to the pricing conditions in effect on the date of purchase.

The daily ski and activity rates for the Resort are published on the Website and at the Resort ticket office.

These rates are fixed for the current Membership period and are subject to change upon each renewal of the Membership.

These rates cannot be combined with promotional offers. All prices are quoted per day or per activity, inclusive of tax, and in euros, and are based on the taxes in effect on the date of Membership and/or Consumption.

Any changes and/or variations in applicable taxes will be automatically reflected in the inclusive-of-tax price of Membership and Consumptions made by Beneficiaries from the date of said change.

9- Terms and conditions

9.1 Order

Payment for the Membership can be made by credit card on the Website. For any other payment method, the Customer may purchase their Card at the Resort ticket offices offering the Card for sale.

9.2 Payment of Consumption

By opting for direct debit, payments will be made by direct debit from the Member's bank card.

The Member undertakes to inform the Issuing Company without delay of any change in bank card.

At the end of the season, a statement of Consumption for ski days, serving as proof of attendance, may be prepared at the Member's request. The Member may also visit the Website at any time to view their Consumption and the corresponding amounts to be debited. The Consumptions displayed in the order summaries, available on the Website, or communicated by email do not constitute full and final settlement for visits to the Station by Beneficiaries during the period in question. Any Consumption omitted from the statement will be billed subsequently, within the limit of the current subscription period.

The Consumption records, made by the Issuing Company's and/or the Operator's computer system and used as the basis for invoicing, are authoritative.

9.3 Delivery of the Card upon Initial Subscription

The Member has the choice:

Or to have it delivered to the address indicated for this purpose by the Member. Except in cases of force majeure, the Issuing Company undertakes to deliver the Card(s) by post within 7 working days (France) and 10 working days (Abroad). The Issuing Company shall not be held liable in the event of force majeure, postal strikes, or any other event preventing the proper delivery of the packages to the Member's home.
Either to collect his/her Card(s) from a collection point in the Station or Site chosen by the Member, from the opening of the Station, taking into account the opening hours of these points of sale. The copy of the acknowledgment of receipt will then be required by the point of sale as well as the presentation of a valid official identity document. Otherwise, the Card(s) ordered cannot be delivered. The order will then be given to the Member.

9.4 Default in Payment

In the event of invoice payment rejection, the Issuing Company may issue a new direct debit depending on the reason for the payment rejection. If applicable, it will formally notify the Member by email or post to pay the amounts due. Late payment penalties, equal to the legal interest rate in effect on the invoice date, will be due from the date of non-payment. These penalties are in addition to the principal payment.

A direct debit rejection fee of €10 will be charged the following month.

Any non-payment will automatically and without prior notice result in the suspension of the Member's Beneficiary Card(s) until full payment of the amounts due.

Furthermore, if the Member fails to pay the amounts due within 15 days of formal notice, and without any serious dispute regarding the amounts invoiced, which the Primary Member brings to the attention of the Issuing Company, the termination of the Membership(s) shall be pronounced automatically and without further notice. All Consumptions not yet invoiced shall become immediately due. The fixed recovery costs shall be borne by the Member.

Finally, the Member declares that they are aware that the Issuing Company is expressly mandated by the Operator to proceed, in its name and on its behalf, with the amicable or legal recovery of their debts.

10- Conditions of use of the card

The Card is non-refundable and non-exchangeable.

The Card entitles the Holder, during its validity period, to free and unlimited travel within the Resort. Holders must carry their Card throughout their entire journey on the ski lifts, from the departure area to the arrival area, and for the entire duration of the activities.

Holders of a Card must be in possession of proof of identity, which may be requested at any time by the Operator.

In the event of fraud, the Card will be confiscated, the ski day or activity will be debited from the Holder's account, and the Holder must repay the subscription to recover their Card.

Access is granted exclusively upon presentation of the Card at the access terminals and according to the Resort's opening hours and periods. Failure to present the Card at the access terminals will result in refusal of access to the Resort. Under no circumstances shall the Operator and/or the Issuing Company be liable for subsequent reimbursement of the purchase of transport tickets made by the Member and/or the Beneficiary resulting from forgetfulness, loss, or theft.

The Issuing Company shall not be liable for the misuse of the Card, and in particular for the carrying of multiple cards on the person during the same day of skiing and/or activity (one charge per card).

"Hands-free" access to the facilities in no way exempts users from having to present their transport ticket for inspection at any time and upon request by the Operator's inspection staff.

Checks of the cardholder's Card may be carried out to verify compliance with the personal use of the Card. Failure to respect the personal nature of the Card will result in its immediate confiscation and termination of the Membership, without prejudice to any other provisions provided for by the Operator's general conditions of use in the event of an infringement noted by a sworn inspector.

11- Special provisions

11.1 Compliance with Health Measures and Regulations

The Resort has implemented specific measures that comply with regulatory health requirements and communicate the corresponding hygiene measures. All Card Holders are required to comply with these regulatory requirements and health measures, which may change depending on the health situation, as long as they are in effect (e.g., vaccination pass, barrier gestures, etc.). For more information, consult the current health measures posted at the Resort.

11.2 Energy Restriction Measures

In the context of the energy crisis, the authorities may impose energy restriction measures that may impact the Resort's offerings and services. The Operator undertakes to inform the Member as soon as possible after being informed by the authorities/energy suppliers of the anticipated impacts on the Resort. In such an event, the provisions set out in the Resort's General Terms and Conditions of Use will apply.

12- Termination at the initiative of the issuing company

The Issuing Company expressly reserves the right to terminate the Membership(s) automatically before its expiry date and to cancel the Card(s):

In the event of fraudulent use by the Member and/or one of the Beneficiaries of the Member Account: failure to comply with the nominative and personal nature of the Card;
In the event of fraudulent declarations or falsification: false declarations or falsification of documents at the time of the issuance of the Card or its reissue;
In the event of non-compliance by the Member and/or one of the Beneficiaries of the Member Account with any of the obligations set out in the following provisions:
- Default in payment (Article 9.4) whether it is a debt owed by the Issuing Company and/or the Operator, or
- Non-compliance by the Member and/or one of the Beneficiaries of the Member Account with the Conditions of Use of the Card (see Article 9) or the terms for Changing their identification (see Article 9.2).

This does not entitle the Member to any reimbursement, even partial, or any compensation for loss or damage.

The Member and/or Beneficiaries will simply be informed by email of said termination and the concomitant blocking of their Card(s).

13- Complaints

Any claim must be made within one month following the occurrence of the event giving rise to said claim, without prejudice to the legal channels and time limits for taking legal action, to the correspondence address of the Issuing Company.

14- Translation - Applicable law - Dispute resolution

In the event that these general terms and conditions are drawn up in several languages, it is expressly understood that the French version of these general terms and conditions is the only authoritative version.

Consequently, in the event of difficulty in interpreting/applying any of the provisions of these general terms and conditions, reference should be made expressly and exclusively to the French version.

These general terms and conditions of sale and use are subject, both for their interpretation and implementation, to French law.

Any complaint must be addressed under the conditions defined in Article 14 above. In the absence of a satisfactory response or no response within a minimum of sixty (60) days following this written complaint (and within a maximum of one (1) year from this written complaint), the Member may contact the Tourism and Travel Mediator, whose contact details and referral procedures can be obtained by visiting their website: www.mtv.travel.

The opinion given by the mediator is not binding on the parties to the contract. Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/

In the absence of an amicable settlement, the Member may refer the matter to one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or to the court of the place where they resided at the time the contract was concluded or the harmful event occurred (Article R. 631-3 of the French Consumer Code).

15- Complaints

For any commercial and/or technical questions, Customer Service can be contacted

By phone at +33 5 62 97 71 00
By email at: contact@n-py.com
By completing the form available on the website
By mail to: N'PY RESA, Carte Flex, Customer Service, 3b avenue Jean Prat, 65100 Lourdes.

16- Exemption from liability

The Issuing Company is only bound by an obligation of means for all stages of access to distance selling. The Issuing Company shall not be liable for any inconvenience or damage inherent in the use of the Internet or telephone network, including service interruptions, external intrusions, the presence of computer viruses, and, generally, any other event expressly qualified by case law as force majeure.

The Member declares that they are aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying, or transferring data, and the risks associated with communications security.

17- Modes of proof

The online provision of the bank card number and, generally speaking, the final confirmation of the order by the Member constitute proof of the entire transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, as well as proof of payment due.

This confirmation constitutes signature and express acceptance of all transactions carried out on the Website or by telephone.

18- Theft / Loss / Duplicate

In the event of theft or loss, the Member is required to immediately notify the Issuing Company by email or telephone, specifying the information indicated on the ticket issued when the card was sold and sending a copy of the order confirmation email and a document proving his identity. It is specified that any duplicate will result in a fixed compensation, the rate of which is mentioned on the Website, which will be invoiced and paid as a contribution to the replacement costs. The Member may order a duplicate of his card from his customer area.

19- Intellectual property

All elements of the Site's pages that are the property of the Issuing Company remain the exclusive intellectual property of the latter.

Any reproduction of an element of said pages or any simple or hypertext link is strictly prohibited, except with the express prior authorization of the Issuing Company.

20- Protection of personal data

The conditions of use of the Member's personal data are listed and defined in the N'PY Group's personal data protection policy (privacy policy). (https://www.n-py.com/fr/politique-confidentialite).

All banking information requested from the Member when placing an order is protected by an encryption process on the online platform.

The information that Members provide on the Website allows the Issuing Company to process and fulfill orders placed on the Website. In accordance with Article 32 of the French Data Protection Act, the data controller has appointed a data protection officer whose contact details are as follows: dpo@n-py.com.

The legal basis for processing personal data relating to sales on the Website is the General Data Protection Regulation of May 25, 2018. This personal data is retained for 3 years. In accordance with Article 32 of the French Data Protection Act, amended on June 20, 2018, the Issuing Company informs the Member about the use of this data, including the possibility of sending them commercial offers.

The French Data Protection Act, amended, and the European Data Protection Regulation of April 27, 2016, provide that the Member has the right to access, rectify, or erase their personal data, the right to limit processing, the right to object to processing, and the right to data portability. They may exercise their rights by contacting the Data Protection Officer at 3 bis avenue Jean Prat, 65100 Lourdes, France / by email at dpo@n-py.com. They also have the right to lodge a complaint with a supervisory authority. Finally, he has the right to define guidelines regarding the fate of his personal data after his death.

21- Conservation

The archiving of order forms is carried out by the Issuing Company in accordance with Article L 213-1 of the Consumer Code. Under these conditions, the Member can thus access his archived order by making a written request to the said service at the above-mentioned address.

22- Modification of the general conditions of sale and use

The Issuing Company reserves the right to modify these general terms and conditions. These modifications will be notified to the Member by email one month before their entry into force, except for changes to Station access pricing, which are immediately applicable under the conditions set out in Article 8.

If the Member refuses the modifications, they must terminate their Membership under the conditions set out in Article 13 above. The absence of a written response from the Member within this one-month period constitutes acceptance on their part.

Special general conditions of sale applicable to “Early Ski Peyragudes” products

Early ski is a dynamic pricing offer that varies the daily price of the ticket depending on many parameters such as revenue, weather conditions, snow conditions, ski area attendance, etc. The Early ski ticket is only available for the day and is valid in the Peyragudes ski area. The Early ski ticket is sold exclusively online on the sites referenced under the URL www.n-py.com or www.peyragudes.com and is not available at the operator's ticket offices. The earlier the customer purchases the Early ski ticket, the more attractive the price of the Early ski ticket will be. It is therefore in the customer's best interest to purchase the Early Ski pass in advance, at least three days before the pass's validity date.

The Early Ski pass can be purchased online up to the day of its validity date, but at full price from two days before its validity date. The Early Ski pass is personal, non-transferable, and cannot be exchanged or refunded to the customer.

Specific general conditions of sale applicable to "Carte No Souci Pyrénées" products

See the general conditions of sale here: See the conditions

General conditions of sale for ski lockers in Cauterets

1. Acceptance of the conditions

The customer acknowledges having read, at the time of renting a ski locker, the general terms and conditions of sale (GTC) set out below and declares to accept them without reservation. These GTC govern the contractual relationship between Espaces Cauterets and the customer. These GTC will prevail over any other conditions appearing in any other document, unless prior, express and written exemption. All ski locker rentals made to Espaces Cauterets are intended for the personal use of customers.

2. Purpose

Espaces Cauterets provides ski lockers to customers under a rental agreement. The locker is intended for the storage of ski and similar equipment, excluding any other use.

The allocated space is strictly personal and non-transferable. Anyone using a space for which they are not the owner must pay the rental fee to our locker manager.

3. Timetables

For ski-in/ski-out storage, the ski locker's opening hours correspond to the ski area's opening hours and are locked when the area closes.

The village locker is accessible 24/7.

4. Duration of the rental

The rental of a ski locker corresponds to a validity period determined at the time of rental of the locker.

5. Exceeding the rental period

Please note that the validity period of the ski locker rental cannot, in principle, be exceeded. However, if the customer wishes to extend the rental period of the ski locker, they must inform Espaces Cauterets no later than 48 hours before the end of the rental period. The customer must then pay the extension days directly to the service. At the end of the rental period, the latter may be assigned de facto to another customer and without any suspensive condition. Espaces Cauterets declines all responsibility for equipment not collected on time.

6. Rates

Locker rental prices are displayed at the ski lift ticket offices.

7. Various prohibitions

Espaces Cauterets prohibits customers from leaving any dangerous products, perishable goods, animals, etc. in the locker. As part of the Vigipirate plan, Espaces Cauterets authorizes law enforcement, firefighters, bomb disposal experts, or any other authorized persons to open the ski lockers.

8. Responsibilities

Espaces Cauterets declines all responsibility in the event of theft or damage to equipment stored in the ski locker. Espaces Cauterets reminds customers not to leave any valuables (jewelry, handbags, wallets, purses, etc.) in the ski locker.

Last updated: 05/04/2024